What is the condom manufacturer's responsibility in defective product?

As a condom manufacturer, we should make sure the condom's quality up to clients requirements, and it also need up to ISO4074's condom industry's basic standards, and in actual situation, our company's standards always double than ISO 4074's industry standards, such as our burst presussre always more than 2.2kpa but ISO4074's standard only 1kpa, burst volume always more than 35dm³ with ISO 4074's standard only 18dm³. As an ISO/CE approved company, TUV Rheinland will audit our company in site every year, this will make sure our company's quality control in world's higher level.

Following defective goods will be manufacturer's responsiblity, and we will recall the goods:

1) Printed wrong LOT/EXP/MFG, make consumers confused if it's new goods or not.

2) The goods not printed as clients confirmed artwork.

3) Condom failed to third party's test, in order to make sure the test is fair, manufacturer also can appoint another third party Lab to test again.

Consumer's claim always from break in use, Condoms most often break due to user error rather than product failure.

Common causes includes following items:

1 Sharp fingernails, rings, or teeth nicking the latex during opening or application.

2 Insufficient lubrication or use of oil-based lubes (lotions, petroleum jelly) that weaken latex.

3 Trapped air at the tip, causing pressure buildup. So consumers better squeeze the tip's air out before use it.

4 Wrong size (too tight or too loose). Such as standard size is 52x180mm, it will higher rate break if African consumers use this standard size, this size really too tight for them.

5 Expired, heat-damaged, or poorly stored condoms. Never use expired condom.

6 Excessive friction from vigorous activity without enough lube. Such as normal sex time at 10 minutes, some guys can reach up more than 1 hour, which will increase the break risk.

As a condom manufacturer, we only can control the condom's quality up to ISO 4074's standards or even double than it, but we really can't control each consumers' behavior, so we recommend each condom brand company encourage consumers use condom correctly each time. Such as Durex brand, there are also a lot negnative feedback from Durex Amazon's online store too, durex also can't control every consumers use it correctly each time. Condom isn't a standard industry goods, so it can't be measured 100% exactly, and it's used by different guys who has different situations.

Even the consumers claim it, but they still use it next time. This is necessary, they will learn how to use it correctly after claim. It's reasonable for clients to worry our company's quality at first coopration, we recommend clients arrange a third party test goods before delivery, such as SGS or TUV they are professional at in site inspection.